ERA Software Systems, Inc. | Los Angeles – Chicago – Raleigh-Durham | Direct: (562) 983-7510 | Toll Free: (866) 505-5498 | Email: firstname.lastname@example.org
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A point of pride at ERA Software Systems is close support relationship we enjoy with our clients. We truly view our users as partners and we are ready and eager to provide assistance whenever it’s called for. ERA Software Systems support personnel are can be reached from 8:00 AM to 7:00 PM ET by phone or e-mail or 24/7 via our web based service order system. Through our service order system we rigorously monitor support response times and call resolution times to ensure the highest possible utility of the SmartGrant system.
The support and maintenance program includes the following:
Out of the box, SmartGrant will likely have 95% of what anyone needs to run a successful sponsored projects office. However, ERA-SS recognizes the need to account for that last 5%. ERA-SS has a proven process for creating programming specs, delivering incremental builds and testing of new software. We also use a methodology that allows us to do customizations with out affecting future software update releases.
The importance of getting off to a good start cannot be overstated. Complex projects, such as introducing a new software system, require dedication and constancy from all parties. We will assign a project manager to your account, who becomes your “go to” person, and principal liaison throughout the process. Together we will develop an implementation plan that considers the software elements selected, your human resources availability and the time frame in which you hope to complete the project. ERA Software Systems will be with you every step of the way, so that you can leverage our considerable expertise in implementing your new Electronic Research Administration software. We will do everything humanly possible to make sure this implementation is a success for you.
ERA-SS is expert at converting data from disparate data sources into one cohesive SmartGrant database. All data loads are carefully analyzed and quoted. A conversion review meeting is held to make sure we agree on the placement of data, so the conversion process is highly collaborative. Our staff is expert at data scrubbing techniques, so it's a great opportunity to rid your database of "junk" data.